Contact Information
Business Hours
Monday through Friday
9:00 AM - 5:00 PM Pacific Standard Time
Messages received outside business hours will be answered the next business day.
Office Address
Plateau-craft Professional Development
1247 Granville Street, Suite 400
Vancouver, BC V6Z 1M4
Canada
We operate primarily online. This address is for correspondence only; we do not maintain a public office for walk-in visits.
Before You Contact Us
We're happy to answer questions, but we can respond most helpfully if you've already reviewed the relevant program descriptions on our services page.
Questions We Can Help With
- Determining whether a specific program fits your situation
- Understanding how our programs differ from traditional alternatives
- Clarifying program structure, content, or expectations
- Discussing group enrollment options for organizations
- Technical questions about platform access or materials
Questions Better Answered Elsewhere
- Detailed program content is covered in the service descriptions
- Pricing information is listed with each program
- Refund policies are outlined in our Terms of Use
- Privacy practices are detailed in our Privacy Policy
Response Expectations
We aim to provide thoughtful responses rather than quick ones. If your question requires us to review your specific situation, we may take 24-48 hours to respond properly.
For straightforward questions about logistics or program details, expect a response within one business day.
Organizational Enrollment
If you're exploring programs for multiple people within an organization, we can discuss group arrangements. These conversations work best when you can provide:
- Number of participants
- Specific programs of interest
- Timeline considerations
- Any organizational requirements or constraints
Email us with this information and we'll schedule a conversation to explore options.
Technical Support
If you're enrolled in a program and experiencing technical difficulties accessing materials or the platform, email us with:
- Your enrolled email address
- Description of the issue
- What you've already tried
- Browser and device information
Most technical issues can be resolved within a few hours during business hours.
Please Note
We do not provide phone support. All communication happens via email. This allows us to respond thoughtfully and maintain a record of our conversation.
We do not schedule video calls for general inquiries. If a conversation would be helpful for organizational enrollment discussions, we'll suggest that after initial email exchange.
We do not offer free consultations on career development strategies or personalized learning plans outside of our programs. Our expertise is delivered through the programs themselves.